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    FAQs

    1 Which video formats are supported?

    The various browsers (Mozilla Firefox/Chrome/Internet Explorer, etc.) do not support all video formats. For working with Shield, we recommend the Chrome browser - Mozilla Firefox and Internet Explorer are also possible options.
    Theose browsers both support mp4, ogg and mov. format.
    Other video formats must first be converted to make them playable.

     

    2 What do the "i" symbols mean in Shield?

    The "i" fields – with “i” standing for informtion – contain important information that serves as further description. Simply hover over the "i" fields with your mouse. Not every "i" field is populated.

     

    3 Where can I find the screening protocols in the Content Explorer (CE)?

    (only for customers with connected CE/Media Applications)
    All screening protocols are automatically saved under the respective asset in the CE. If the asset is linked to a version, they can also be found under the version in the "Documents" tab. There may be multiple reports. Date and time are indicated for differentiation.

     

    4 Where can I find the screening protocols in Shield?

    In the asset's context menu, previous screening protocols can be downloaded under "Shield Reports". The context menu can be accessed via the three dots that appear in the top right corner of the asset when you move the cursor over an asset.

     

    5 Which matrix can I use for my screening?

    Matrixes can be created and edited in the "Matrix" top tab (to the right of "Screening"), where they can also be set as default by clicking “Set as default”. This ensures that all users always access the latest version of a matrix.
    Note: Once an annotation has been added based on a matrix, the matrix can no longer be changed, with the info text “Matrix is locked by Screenings” when selecting a matrix in the Matrix tab.

     

    6 How are my annotations saved?

    This happens automatically. Everything typed in Shield is immediately saved via autosave.

     

    7 Can I directly navigate to the annotated TCs in the video?

    With a simple click on the cover of the desired annotation (screenshot of the video), Shield jumps directly to the TC in in the video.

     

    8 Can I play clips defined in Shield?

    Yes. Clicking on the generated screenshot (cover of the annotation) plays the clip and automatically stops at the end of the TC out.